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Where I turned messy operations and data into product direction.

Three jobs, from the engine room to the product team: an AI product management internship at IDeaS, an operations internship at Daikin, and a summer keeping tour boats running in Alaska.

Allen Marine · Ketchikan, AlaskaMay – Aug. 2024

Deckhand / Engineer

  • Learning Agility
  • Hospitality
  • Maintenance
  • Problem Solving
  • Grit

Situation

  • I was completely unqualified for this job.
  • Every day there was a mechanical disaster on the boat because the engines and system were very old.
  • I had to learn multiple boats and be responsible for their mechanical operation.

Task

  • Learn enough about marine maintenance and engineering to not be at risk of making mistakes.

Action

  • I read 1 Cummins and 1 Lugger engine service manual.
  • I stayed after my shifts to help the port engineer make major repairs and learn his process.

Results

  • I was the only deckhand to get selected to drive a boat with a hole in it, with the port captain, up to the Sitka boat yard to get repaired. This was a really cool multi-day journey.
  • I got offers from multiple captains and the port engineer to be used as future references.

01

Hospitality and customer service

Deckhand work meant looking after guests on every trip, on the boat and in the scenery they came to see.

Tour boats tied up in the harbor with mountains and low clouds behind
Jack in the wheelhouse at the helm controls, with forested mountains outside the windows
Calm water at dusk with a mountain ridge and the first stars

02

Maintenance and problem solving

Every day there was a mechanical disaster on the boat. These are a few of them, and the engine rooms where I learned to fix them.

Panorama of a boat engine room with two blue diesel engines
Blue diesel engines and plumbing in the engine room
Looking down through a hatch at someone working on an engine
Tight engine compartment with tools and a drive shaft
Water spraying from engine hoses during a leak
A corroded pump assembly pulled off the engine and laid on a workbench
Close-up of a cracked metal casting
Empty dry dock at the boat yard under a blue sky

03

Learning how to learn

I read 1 Cummins and 1 Lugger engine service manual, then stayed after shifts to see the port engineer's process on real repairs.

Cummins service manual page: flow diagram of the lubricating oil system
Engine service manual page: fuel system chart
Engine service manual page: fuel filter diagram